Dave was friendly and thorough. He explained everything. Even the guy who answered the phone was super-friendly. I felt valued and like they really scoured that house. They quickly turned around a very detailed report and we were satisfied that they'd looked at everything that needed to be checked out. A positive experience.
Everyone at Top to Bottom was pleasant to deal with, and handled our inspection promptly and with a great attitude, from the first phone call to the day of the inspection. I especially enjoyed interacting with London Lee during the inspection. He took the time to explain what he was doing and pointed out things that he noticed, as he noticed them. He is a wonderful ambassador for your business, as he made what could have been a dull, boring process really interesting and informative for me.
Mathew came out and helped us out with the inspection. He was awesome from the beginning, and made sure we were comfortable with what was going to happen during the inspection. He Provided us with his contact info and ensured we can always call if we have any questions. That by itself was an immediate impression of a company that prides itself in its customer service. The entire inspection was was to understand thanks to Mathews explanations after his observations. Overall, everything was easy to understand and the process was way smoother then I thought. Our realtor, David, referred us and we were not disappointed. Thank you
Great experience since they explain and teach you as you follow the inspector. Mike was very good and caught many maintenance issues which was well documented and photographed for our reference later on. We would certain recommend and use them again.
I have been very impressed with TTBS's level of commitment to customer service. We had TTBS inspect our home when we moved in two years ago, which was thorough and satisfactory. Now that's we're considering renting it out, we contacted them to do a lead test. Tammy talked me through my questions, called someone in the Maryland Department of Environment to double-check something, and called me back to give me definitive answers. The owner, Dan, overheard my questions and also took the time to speak with me, adding detail. In fact, after speaking with them for 45 minutes, I realized that I didn't need to more expensive lead test they offer. That's real customer service--when the company gives you truthful information, even though it doesn't benefit them in the short run. Though we don't need their lead test right now, I was so impressed that I will certainly reach out to them for home future needs.
Out inspector, John, was very thorough and explained to us what he found and what needs to be done for it. He made sure that we and our agent understand every bit. So I can say we have a good experience.
I have been very impressed with TTBS's level of commitment to customer service. We had TTBS inspect our home when we moved in two years ago, which was thorough and satisfactory. Now that's we're considering renting it out, we contacted them to do a lead test. Tammy talked me through my many questions, called someone in the Maryland Department of Environment to double-check something, and called me back to give me definitive answers. The owner, Dan, overheard my questions and also took the time to speak with me, adding to what Tammy had explained. In fact, after speaking with them for 45 minutes, I realized that I didn't need to more expensive lead test they offer. That's real customer service--when the company gives you truthful information, even though it doesn't benefit them in the short run. Though we don't need their lead test right now, I was so impressed that I will certainly reach out to them for home future needs.
Dave is great inspector. He showed up before our appointment. He was very detailed and aswered all our questions regarding our future home. We got the report way before the estimated 48 hours. Thank you Dave, we wish you a speedy recovery on your recent surgery.
This is a fantastic company with wonderful people! They are prompt, consistent and thorough. As a Realtor, these are all very important qualities that a company must have in order for me to refer them to clients.
This review should have been written long ago since I've been working with and referring Top To Bottom Services to my clients for over 10 years. Recently they performed a termite inspection for my clients and found no termites. Shortly after my clients moved into their new home they found bugs in their basement and called a pest control company. The pest control company told them they had a terrible termite issue and scared them into spending $1000 for treatment. When I found out what happened, I called Top To Bottom who immediately went to my clients' home. Again, they found no termites. Top To Bottom Services not only accurately diagnosed the situation, but they helped my client with proof and documentation they needed to get her money back from the other pest control company who convinced them to spend $1000 for unnecessary treatments. Providing above and beyond service is the norm for Top to Bottom, but this was an exceptional example. Thank you for all you do for me and my clients!
From the recommendation from Scott Mims to the Inspector, Dawa Dellamula, absolutely no complaints. Scott's recommendation to use Top To Bottom Services was appreciated. He explained the process thoroughly and concisely, set up the appointment and communicated with me throughout the process. Although he was there for the inspection also, work was not far from his mind--talking with my agent, he was able to secure a job for Top To Bottom, great networking on his part! Dawa was wonderful, kind and thorough! She didn't hesitate to answer any questions we had. Had the results of the inspection that very evening!! Would recommend Top To Bottom Services without hesitation. Thank you.
Our realtor recommended Top To Bottom Services for our home inspection. We originally had a foreclosure inspected by Jim. The house was a nightmare! But Jim was wonderful, down to earth and honest. We were then fortunate enough to find another home that we loved. Dan Deist did our second inspection. He was also wonderful. Although the home luckily had very few issues, Dan took his time doing our inspection and was very thorough. He went over in detail all of the mechanics in our utility room so that I would be familiar with their use. We received a very detailed report within 24 hours. It was a great experience with both Jim and Dan. Thank you both and thank you Top to Bottom!
Bob was great! I learned so much and got much needed reassurance about the process.
I just wanted to thank Doug for doing such a great job on my home inspection. He was very detailed and pointed out minor issues to some more involved fixes that should be remedied. It was a small condo so I expected him to just breeze through but he took the time to explain things to me and really put me at ease. Thank you, Top to Bottom Services and thanks, Doug!
My realtor recommended Top To Bottom and they were wonderful! Dan did my home inspection along with one of their current trainees. They did a great job. They were incredibly thorough and walked us through the entire process. They went out of their way to explain everything and to give us their recommendations. I feel much more confident about purchasing this house after the inspection. I would highly recommend you use them if you are in the area.
Dan Deist did an impeccable job at our home inspection. If we could give him 10 stars we would. He was VERY detailed, explained everything in detail, and made us feel comfortable through every step of the process. I would definitely recommend Dan to any of my friends, family members, or neighbors. We would like to thank Jim Winn, our realtor, for giving such a great recommendation.
Great customer service! They answered all our questions and didn't miss a thing in the home inspection report. Highly recommended! more
Top to Bottom just ran a home inspection for me on Friday, 5/6/16. They were extremely thorough and walked me and my husband through some of their... more