Safari Dave

11/27/23

Good to work with. Rachael helped me with some replacement trees that didn’t make it. She was very helpful. Giving 5 stars for her. I would probably only give 3 stars for the website/hassle to replace the trees that died in my original purchases. Wished the paw paws were still BOGO so I could replace all the trees that died. Since they have increased pricing, I’m only able to replace 4 of the 13 trees originally purchased that died for the credit they gave to me. (10 died and still had the dead stick to take a photo for replacement. 2 were no longer there so I couldn’t take a picture of them. Only 1 of the 13 lived.) I would prefer all the trees replaced since when purchased, I compared multiple sites and went with TN nursery due to pricing per tree. Unfortunate policy for the customer.

UPDATE -

They shipped me double the trees I ordered! Even though BOGO...

TN Nursery Replied: Thank you for your kind words, Safari Dave. We appreciate your feedback and are grateful for your recognition of Rachael's helpfulness. We understand your frustration with our website and the replacement process, and we apologize for any inconvenience caused. We will take your feedback into...
TN Nursery Replied: Thank you for your kind words, Safari Dave. We appreciate your feedback and are grateful for your recognition of Rachael's helpfulness. We understand your frustration with our website and the replacement process, and we apologize for any inconvenience caused. We will take your feedback into...

Safari Dave gave TN Nursery a 5 star Review


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