I want to specifically recognize Alton, a field employee with Sapphire Window Cleaning, because he is exactly what you hope for when you need strong customer service.
Due to freezing temperatures, power washing in our parking lot had to stop unexpectedly, which left ice patches on the ground and resulted in extremely dirty windows near our entrance the next morning. I called to report the issue, and Alton was promptly sent out.
He immediately communicated what needed to be done, let me know he had to get additional salt to safely melt the ice, and proactively told me he would take care of all the windows as well. Throughout the situation, Alton remained calm, professional, and solution-focused. He never became defensive, he genuinely just wanted to do the right thing for the customer.
Alton is a true example of leadership in action. His...
Sapphire Window Cleaning Replied:
Thank you for taking the time to recognize Alton and for the thoughtful review. Recognition like this means a lot. Please let us know anytime we can assist you again!
Sapphire Window Cleaning Replied:
Thank you for taking the time to recognize Alton and for the thoughtful review. Recognition like this means a lot. Please let us know anytime we can assist you again!
Leigh-Anne Crites gave Sapphire Window Cleaning a
5 star Review
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