It was easy to schedule and appointment, and fast since we needed the roof cleared ASAP due to water leaking into house. The guys showed up and did their work. If anyone thinks the process is fast, then make sure you never need to call because the process does take time. It took about 3 hours just to clear my back roof and i completely understand why it is not a fast process while observing. The guys there gave me a no BS assessment and did not haggle anything beyond what was immediately needed or anything that would set me too far back financially. They did quality work and I am glad they were able to help me out as fast as they did. I do hope I never need to call in, but since I bought this first house in late January, I was not able to take necessary precautions to limit the damage before it was done. That last statement was not at all against RTD, but a statement of how I need to be prepared for this sort of issue with ice dams. Thanks guys!
-- Steve S