Ice dam removal was fine, however, with your large hourly rate charge, I feel customers should not have to pay expensive minutes while crew sets up the equipment to use, and again when they put it all away. I feel it took approx. 15 min for each of those activities, adding a half hour to my charges! In addition, you have spelled my name wrong, the "l" and "a" need to be reversed! The 2 gentlemen were courteous and did a good job, my complaint is with the extra charging done for setting up and putting away equipment.
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