The RTD people were professional, knowledgeable and met or exceeded my expectations.
We were very pleased with the work that RTD did! Thank you!
RTD did a great job and arrived asap which we greatly appreciated. We needed to have the ice dams removed as soon as possible and the RTD team was able to be there the same day. The only issue I did have was the rate at which the workers worked. I was paying an hourly rate and while I know the act... See More
Polite, proficient customer service. Quick response and great work!
Ice dam removal was fine, however, with your large hourly rate charge, I feel customers should not have to pay expensive minutes while crew sets up the equipment to use, and again when they put it all away. I feel it took approx. 15 min for each of those activities, adding a half hour to my charges... See More
I was able to get next-day service, which I greatly appreciated. Eric (sp?) and his coworker arrived at 7:30am. Got set up quickly and got to work. They worked hard and got the job done in a reasonable amount of time. They did excellent work. I should also mention that they were very profession... See More
They came, they saw, they conquered! Huge ice dam on the north side of our house was removed effectively preventing further damage inside. They are professional and mostly timely - we had a hard time scheduling because it was in the midst of the ice dam apocalypse around here. I would have given ... See More
They showed up promptly. Worked quickly and efficiently. No complaints. Job done.
The ice removal people were very professional and courteous. They did a fantastic job of removing the icicles and snow dams from our house.
I was very pleased with how quickly RTD was able to come out to my place for the ice dam removal. My only complaint was that during the ice dam removal they did tear some of the shingles which I didn't think was supposed to happen with the steaming method.
The two young men that worked on my roof were awesome. Thank yo so much.
Our experience with RDT was positive overall. The response time was incredibly fast. The customer service person we dealt with was helpful and informative about the process. My only comment would be for the staff removing the ice to be more careful about where those large icicles land once they come... See More
I called in the morning and RTD was out that Sam afternoon. Brendan, the RTD employee did an exellent job, was courteous and diligent in removing the ice dam. He had to return the next morning to tackle the dam on the west side of the building. He was on time and brought an assistant the facilitate ... See More
After a flood of water soaked my bedroom, I got serious about my ice dams. It was too late to do anything preventative, so I had to resort to steam. RTD was expensive, yes. But also professional. Quite simply: they put did exactly what they said and did it well. Saved my neck.
Excellent service (if not a trifle expensive) but certainly professional people who can help with ice-dams in an emergency.
We received the service in two parts. The lead person who came first would not go on the porch roof in order to reach the second floor roof and so a second crew came a few days later to finish the job. Your price per hour is extremely high. Hard to believe the increase since we used your company ... See More
RTD did a great job and arrived asap which we greatly appreciated. We needed to have the ice dams removed as soon as possible and the RTD team was able to be there the same day. The only issue I did have was the rate at which the workers worked. I was paying an hourly rate and while I know the actual process takes time, I felt the workers took much more time than necessary in the preparation and cleanup. They were very nice, honest and did a very good job, and yet I feel I paid more than necessary with how long the entire process took. Thank you!
Excellent, efficient. Came out to our house within hours of the call, removed ice quickly and safely. Expensive but cheaper than other companies offering the same service. Appreciate their service in this dangerous job!
Great customer service both on the phone and in person! They came out right away and did a great job in excellent time. Thanks so much!
I had called another company, left a voicemail and never heard back. I called RTD and immediately spoke to a nice person that took down my information and set up an appointment. The gentlemen that did the dirty work were extremely nice and knowledgeable. I asked to them to keep the work to two hours and they did just that. They actually ended up clearing off more than we had discussed, but all within those two hours to keep my costs low. They then did their best to clean up and salt the sidewalks near the house. I plan to use them again if I'm ever in this awful situation again, and will recommend them to others as well.
Ok, let me start off by saying that there were ups and downs using Roof To Deck. I am giving a 4 star as it ended on a high note and the deck looks... more