Rock Slide Engineering

Bought the Rock Sliders for my 2021 Gladiator. Real quick…Make sure you download the current installation instructions from the website. The ones that came with were about 5 pages short. Installation was as per directions. When I went to power them the steps extended and retracted as shown in the instructions. That is where it ended. I troubleshot everything and went over the installation 2 or 3 times. All was good but the steps still wouldn’t extend when any door was open. I emailed Rock Slide and did two steps of troubleshooting. All checked good but the steps still did not extend or retract when any door was opened. Rock Slide was going to call me the next day (today) for further troubleshooting. I got up this morning and waited for their call (I’m 2hrs ahead of them.) While waiting I went back out to the Jeep to make sure I had everything right. It was right. I then pulled the fuse and reinstalled it (a reboot if you will.) The steps extended and retracted as advertised. I then opened the drivers door and the step extended (first time that happened.) I tried all the other doors and had to adjust one door magnet. ALL works as advertised now. Why didn’t it work yesterday like that? I have no idea. They work now as advertised and look great on the Jeep!!! Why only four stars? I thought their response time to the troubleshooting emails was a little slow, but hey, it’s just me not dealing with other customers like they are. Great product and they look great!