First off I understand with the weather and all the busted pipes that plumbers have their hands full at the moment, we called Rick’s Plumbing to replace a shower cartridge on our house that burst on Christmas Day, we do not live there full time and we’re not on site,we contacted Rick’s on Monday the 26th explained the situation ,we had renters coming in on Thursday,sent pictures of the situation and we received a confirmation from Rick Suggs that he has purchased the replacement part and would be out later that day. I tried reaching out via phone and text to see if he made it with no response. I followed up on Tuesday once again was assured 2 separate times he would make it out on Tuesday,once again no show no response
I understand everyone is busy but let me know you can’t do the job so I can make other arrangements
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Ricks Plumbing Services LLC Replied:
John, it was a crazy day with non stop calls all wanting emergency service and not knowing what we would find. We triage the calls the best we could and tried helping those with children and the elderly first. You have a rental property. We would have gotten to you on Wednesday.
Ricks Plumbing Services LLC Replied:
John, it was a crazy day with non stop calls all wanting emergency service and not knowing what we would find. We triage the calls the best we could and tried helping those with children and the elderly first. You have a rental property. We would have gotten to you on Wednesday.
John Diebolt gave Ricks Plumbing Services LLC a
1 star Review