I'm from the UK and found Milanos on an Internet search on arrival in Phoenix. I was looking for a cheap guitar with which to amuse myself whilst travelling, Jim MInch helped me find the right one. However the financial transaction didn't exactly go as planned, but Jim went so far out of his way to put the error right that I was mightily impressed with the service. I must say I also loved the store, this is clearly a musicians store, you feel it on entry, which makes the interest spent on me, a strumming hacker buying a less than $200 guitar all the more impressive. I'll be back.