MASTER SERVICES, INC

Just had Tim come out to inspect our chimney. Very professional and thorough. Our work and cleaning was quickly scheduled for next week. Lastly, it was an even greater pleasure having him as we discovered we were in the same Army unit together. Rakkasan! Read more >

Josh was absolutely great! He was full of knowledge, which he shared with me concerning the fireplace. He took his time and made sure I understood everything he was saying. Defiantly a five star individual !! Read more >

My 76 old mother called Master Services Inc to purchase gas fire logs. While on the call they recommended a chimney inspection which she agreed. She later received an appointment for installing the “gas logs” per the description of the appt and what she thought was getting installed. They did the chimney inspection then recommended she replace the entire chimney cap at $4k. That’s when she reached out to me for advice. I had her tell the inspector to call me. The inspector said the existing chimney is fine per code, but they always recommend upgrading if they see a reason. I declined the $4k chimney cap since not needed and said just to install the fire place logs. That’s when he told me they were on backorder for 3-6 months. They sold my 76 year old mother a $250 inspection plus tried to sell an entire chimney cap replacement for $4k before ever telling her the logs that she thought... Read more >

My 76 old mother called Master Services Inc to purchase gas fire logs. While on the call they recommended a chimney inspection which she agreed. She later received an appointment for installing the “gas logs” per the description of the appt and what she thought was getting installed. They did the chimney inspection then recommended she replace the entire chimney cap at $4k. That’s when she reached out to me for advice. I had her tell the inspector to call me. The inspector said the existing chimney is fine per code, but they always recommend upgrading if they see a reason. I declined the $4k chimney cap since not needed and said just to install the fire place logs. That’s when he told me they were on backorder for 3-6 months. They sold my 76 year old mother a $250 inspection plus an entire chimney cap replacement for $4k before ever telling her the logs that she thought she was... Read more >

Don was awesome super patient with us. Read more >

I’m receiving emails about appointments I have not scheduled. I have called and asked to be removed from their list of customers. This appears to be a scam to try to show up and bill you for an appointment you didn’t make. I’m not on any scheduled programs for routine maintenance. I want the forced appointments to stop. Read more >

I used Master Services to inspect my chimney. My house is older and the fireplace has been nonfunctional for at least a decade so my plan was to assess what repairs needed to be completed before getting a fireplace insert. I found the inspection to be very thorough and I appreciated the photos and report style. For this part, I would rank them at 4 stars as it was a very thorough inspection and a very nice report.

However I had significant concerns regarding the quote and how the quote was presented. As I read through the other glowing reviews for this company, I am disappointed my experience was not as positive. To give the benefit of the doubt, perhaps there was a miscommunication at some point. We went through the list of issues on the inspection and I was given a work quote for $21K. I started looking through the line items and asked why thousands of dollars of... Read more >

The technicians installing new fireplace doors were attentive to detail and made sure fit was perfect. We received a nice looking product with great workmanship. Read more >

Charged me $120. They tried to sell me services I believe I did not need. I would NOT recommend this company. Read more >

Had them come out to give an estimate on replacing three chimney caps, and received the estimate in a reasonable time. Later when I called to schedule the job, I was told a manager would call me to discuss. Waited several days with no return call. Repeated this process three more times, then was told they were going to "pass" on the job with no explanation. Wasted several weeks, only to be left high and dry, with no resolution and back at square one. The woman answering their phone was very rude and unprofessional on four occasions. Read more >

Found this company through a trusted friend's referral and would also recommend them to others. Cody did a great job educating me on my options for problem - wasps hibernating in my chimney annually and coming into the house. Read more >

Mark was great! He cleaned our dirty chimney without leaving a spec of dirt. Read more >

Bruce thinks you should try Read more >

Ellen Strongly Recommends Read more >

Mark suggests you use Read more >

Gerald LOVED Read more >

Very disappointed by company that came from a great referral source.
I will not be able to recommend. Read more >

We are very happy with the overall results. Maters was quick to respond and come out. The techs who came out were even able to save us money. Read more >

Megan is very excited to recommend Read more >

Cathy thinks you should try Read more >

They make sure it’s right. That’s about the best compliment I can anyone in the service industry. They’re legit 👍🏼 Read more >

Carlos suggests you use Read more >