MASTER SERVICES, INC

Kenny was very professional and friendly. And was able to explain things in a way that I could understand more easily Read more >

We had a very positive visit with our rep. He was punctual, informative and thorough. He did not try to up-sell us. He made us enthusiastic about our fireplace. Read more >

Cody came and helped me with my fireplace and was so kind and professional! I highly recommend Masters chimney services in Lewisville! Read more >

Cody was so efficient and knowledgable! Masters chimney services in Lewisville is awesome! Read more >

Please be very careful when you hire this company. You will get a lot of headache and stress from them. Make sure you inspect all the work they complete before paying them single penny. Do not trust the initial kindness you get while they give the estimate. Be very careful. Read more >

Kenny came to examine my chimney. He was very knowledgable, exceptionally professional and excellent answering questions.. My repair is scheduled in the next 2 days. love this company Read more >

Hello, If you hire this company, please make sure you can go to top of the roof and inspect their work once it is done. If there was zero star, I would give zero star to this company. Initially, they send couple great employees to inspect the chimney and give an estimate which makes one think that he or she is hiring a great company. However, the work they do can be better by ten years old. This company provides bad quality of work and poor workmanship and they make a lot of excuses and false statements. Again, please make sure you can inspect their work if you hire this company. I would not give them a single penny until they finish the work and it is inspected by the home owner. I found many mistakes and damages to my existing shingles. Be very careful.

Response to Master Services response:
Of course, I am going to ask for my loss because your company is the... Read more >

Professional and friendly. They explained in detail all the work that needed to be completed with pictures of before and after.
Very happy with this company. Read more >

This company is a bunch of con artists. Do not trust them. They prey on people and move very quickly in an effort to lock you into their price. They use "code violations" and dramatic language regarding safety.

They said I needed $15,000 in chimney repairs and restoration. The only repairs and restoration that were actually needed cost me $650 from a reputable company.

Do not use Masters Services Chimney. Read more >

Marty Frazier and Brock Harrison were phenomenal. I have used this company for years and they have upgraded their staff exponentially especially with these two. Read more >

I wanted my chimney cleaned, they said I needed a $250 inspection first. They showed up, inspected, gave me a quote for $17k for massive overhaul and repair. And to top it off they left the fireplace a total mess.

My only recommendation would be to set $250 on fire first before calling these people. Read more >

Brock is very professional and helpful. I have not had work done as of yet, but called Master’s Services to inspect and estimate repairs for my chimney where the wood has rotted. Unfortunately, I was not home at the time of the inspection, but Brock called after he finished to go over the estimate and explain everything. I asked multiple questions and Brock took his time explaining the chimney lingo, how often the chimney should be cleaned and inspected. He was very polite and respectful, even provided a folder with insurance information. It’s a big job needing to be completed, but Brock was not pushy in any way. Brock stressed the longer the chimney is in the current condition, the weather will continue to deteriorate the wood which will cause bigger problems such as a leak in the walls/house if not taken care of soon. I do not feel pressured to complete work right away, but know... Read more >

I called Masters Services after my chimney cap blew off in our recent high winds. I knew I needed something done soon because I started hearing birds in the chimney. Corey came out and did a camera inspection of my chimney today and he was great. He let me watch as he ran the camera through the chimney and he pointed out various places that had age-related mortar issues. Luckily, no bird nests though. He also inspected the exterior of my chimney and located other problem areas. More than anything, I was impressed with how he was patient and willing to answer all of my questions. That’s very important to me. He was also able to prioritize for me which issues needed to be fixed right now, and which ones could wait a while. I now feel confident that I know which services/repairs my chimney will need, especially since I saw the camera video and still photos that were provided.... Read more >

Great service. Marty was super friendly and knowledgeable! Read more >

Marty is great!. professional and courteous. i look forward to working with Masters Services. Read more >

MARTY was great! Explained everything about inspection. He allowed me to watch the inspection, which was helpful. And he was pleasant to visit with regarding the fireplace and chimney. Read more >

Marty was really great. We have an older house and he had tons of knowledge to fully explain everything we looked at. Highly recommended. Read more >

Called Master Services because I wanted some gas logs installed. Brock Harrison was amazing from the moment he arrived. He was very courteous and knowledgeable in very aspect throughout the entire process. Highly recommend if you need any chimney work done. Read more >

Marty was super helpful and patient with all of my questions. He was thorough in his inspection and explained everything to us in everyday language we could understand. I’m excited to be able to have a fire again and feel safe about it. Read more >

Corey was very professional, efficient, and courteous. This is the only company we could find to remove a dead squirrel AND repair the hole. Read more >

Today (5/5/2022) Corey from Master Services Chimney & Masonry cleaned, inspected, and cleared the flue for my fireplace. He was on time, professional, and helpful. He explained how the safety mechanisms work which made me feel more comfortable with using my fireplace. I would recommend Corey to anyone who needs their gas fireplace cleaned and/or inspected. Read more >

Marty was our tech and he was very helpful and informative and appreciate his service so much Read more >

Marty was very thorough and did a fantastic job cleaning and Inspecting our chimney. Also a very nice guy. Thank you Marty! 😃 Read more >

Brock did a great job with our fireplace inspection and spent a long time educating and making sure our other vents were good to go. I learned a lot and it was a great price for the amount of service provided! Read more >

Marty was very informative about my options and very thorough in performing the inspection! Read more >

Excellent! Read more >

Marty did a great job walking us through the process of cleaning and replacement. We are very happy with the experience. Read more >

Corey was extremely polite and professional. Also, Angela, who I dealt with over the phone to set up the appointment was terrific. Read more >

Corey did a great job explaining all aspects of the inspection and what was needed. Very helpful giving options available. Read more >