Loy

7/07/24

I paid for the sofa and the box springs on the bed frame to be steam cleaned. (There is no mattress on the springs right now.)
The 2 tasks were not done satisfactorily. I'm trying to clean the box springs with a hair dryer as directed (before the mattress is delivered this afternoon), but sparks have shot out three times between the springs and the hair dryer. I want to get any bugs out of the springs before the new mattress arrives at 1:00pm. The springs have never been cleaned.

I've been so pleased with K&M in the past. I certainly would have recommended them. Sadly this leaves me in a TERRIBLE bind.

I'm 65, trying to make ends meet on social security, and I'm a 2-time cancer survivor.

I know it's shortly after 6am on Sunday, but if there's any way someone could make this right, I'd be more than happy to rewrite this review....

K&M Steam Cleaning Replied: We’re sorry to hear about the trouble you’re experiencing. Unfortunately, cleaning inside the box springs is not a service anyone provides, as it’s not possible due to the closed design of box springs. Please contact our service team, and we’ll do our best to help you out with your situation. We...
K&M Steam Cleaning Replied: We’re sorry to hear about the trouble you’re experiencing. Unfortunately, cleaning inside the box springs is not a service anyone provides, as it’s not possible due to the closed design of box springs. Please contact our service team, and we’ll do our best to help you out with your situation. We...

Loy gave K&M Steam Cleaning a 4 star Review


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