My husband and I have been using Dial-a-Maid since 2010. Initially, we were sent a couple workers, neither of whom spoke English but seemed(?) to understand what was said to them. I requested subsequently that at least one worker be reasonably fluent in English, and I was willingly accommodated. They bring all their own cleaning supplies. Fees are based hourly, and they are in our 3-bedroom unit two hours at a time. On one occasion after we had much dust/sawdust/debris from an aggressive contractor's work, Dial-a-Maid stayed until the clean up was finished. All staff have been agreeable, and we've been pleased to have their help. The office staff have been especially accommodating when schedule changes have been necessary.
-- Carolyn Y