Air Time Arizona

First thing I want to say is Brian at Air Time has been great in his approach to customers on open and reasonable on installation bids. The Company install on my unit was June 2021. I have as a very satisfied customer I have recommended Air Time and Brain to five different customers three of them used Brain and was very satisfied. Brain after the first year sent out a technician for a complete health inspection on A/C & Heat.
I was very impressed with the follow up and service by his Techs.
I followed up the second and third year with his service check request on A/C & Heat. The service tech on the last two years of checks was Garret.
Great service and great on clean up. So I want to just let you know I was a little taken back on the recent call I had.
First I don't want any negative results from my service view. This is just an observation. Ernesto was a very friendly tech. Kept me informed.
The issues I have on this service are I did not get the A/C & Heat check as requested from his invoice he only did A/C. There was some clean up issues. Debris on the floor from attic access use. The painted board over the access was completely dirty from finger and hand prints and scuffs.
I did clean up the two issues. Please this is not a meant to ding Ernesto. It is just showing an observation relating to my last three service visits.
Thank you for your time and believe me I will still be a positive customer as to recommendation and request return service next year.
R Cameron