Affinity Management Services

I spoke with Mariana today, she was very attentive and polite, and offered to answer my questions and get back to me with more information. I hope this new administration will be better and that we, the apartment owners, will have better support with clear information about our benefits in the community.

Mariana was SUPER nice over the phone, very happy with willingness to assist me with my questions. Thank you!

(Translated by Google) Excellent service. I was assisted by Mr. Jorge Castillo. He was incredibly kind and patient. I had so many questions, and he answered them all. I loved it.

(Original)
Excelente servicio. Me atendio el señor Jorge Castillo. Un señor super amable y con mucha paciencia. Tenia tantas dudas y todas fueron aclaradas. Me encanto

Martha was so helpful! The prompt response that I received from CustomerCare@managedbyaffinity.com was very helpful to us!

(Translated by Google) Hernán provided me with excellent service. A great guy. Very happy with the service.

(Original)
Hernán me brindó un súper servicio. Un tipazo. Muy contento con la atención.

Great service, Affinity Customer Care responds to calls and emails quickly and efficiently!

Excellent work!

(Translated by Google) An excellent experience under the guidance of Jorge Castillo, who showed and explained everything about the Clubhouse very well. He was very professional and attentive at all times.
Thank you for your attention, and I highly recommend him.

(Original)
Una experiencia excelente bajo la guía de Jorge Castillo, quien me mostró y explicó muy bien todo lo referente al Club House. Muy profesional y atento en todo momento.
Gracias por la atención brindada y por supuesto que lo recomiendo 100%

(Translated by Google) I called and Mariana answered, a very nice person, she provides excellent customer service 10/10, she helped me with everything I needed, thank you very much.

(Original)
Llame y me contesto Mariana una persona demasiado Agradable, presta un servicio al cliente Excelente 10/10 , me ayudo con todo lo que necesitaba, muchas Gracias.

Very helpful.

I received amazing customer service and assistance from Affinity, the new management company taking over the Hammocks Association. Day and night difference from the previous company. Mariana was helpful and super nice!! Thank you! We needed this change!

(Translated by Google) The telephone support was clear, efficient, friendly, and courteous, allowing me to obtain the information I needed as well as instructions for completing the necessary procedures. I commend the person who assisted me and thank them.

(Original)
La atención vía telefónica fue clara, eficiente, amable y cordial, por lo cual pude obtener la información que necesitaba así como las instrucciones para poder seguir los trámites que necesitaba resolver. Felicito a la persona que me atendió y gracias.

Great service from Martha! Fast and resourceful!

I want to commend the representative Falynsia for all of the help she provided to me today. Even with a room full on patrons in and out of the clubhouse party room, and a line full of residents asking questions, she was calm, dedicated and informative. Her demeanor was welcoming, she understood all of my questions, and provided answers with documentation to get what I needed completed. If the company has any more employees like her, this will make the turn around from the previous company a seamless transition. Thank you again and can't wait for the events to happen.

Falynsia the person that helped me out was nice and pleasant to speak with. She took care of what I went there to do immediately efficiently and very procesional.

Sophia was a great help. Everything went well. Thank you

(Translated by Google) Excellent service, very pleased.
Karen provided excellent service, thank you 😊

(Original)
Excelente servicio muy complacida
Karen brindó un excelente servicio gracias 😊

This is a customer oriented service company.

(Translated by Google) I called and Karen was very kind and Clara.

(Original)
Llame y Karen fue muy amable y Clara.

I had a good experience with Martha (i think that’s her name). She gave me the right information and help.

I attended the Easter Event hosted at our vineyards clubhouse a few days ago & Im super happy how everything turned out. Everyone that help coordinated this event went the extra mile to make it special for our lil ones, from the egg hunt to the activities, food and surprises visit from the Easter Bunny Mickey and Minnie. Special thanks to Jessenia Fiallo Property Manager, Moisses & Miguel for all you guys did!!!