Affinity Management Services

(Translated by Google) Good afternoon, I contacted Affinity and a Miss Mariana Osorio answered me. She was very kind and cordial. She resolved my concerns.
Hello, I was assisted by Miss Mariana Osorio. Excellent service, she resolved my doubts and concerns, cordial, friendly, very good employee..
Thank you.

(Original)
Buenas tardes, me dirigí a Affinity, me respondió, una señorita Mariana Osorio, su atención, fue muy amable, muy cordial. Resolvió mis inquietudes.
Hello, I was assisted by Miss Mariana Osorio. Excellent service, she resolved my doubts and concerns, cordial, friendly, very good employee..
Thank you. Read more >

We are very happy the way Claudia and Sebastian are doing in Portovita.
There are a lot of improvements and information since they began to work. They are very professional and perform the job with love and efficiency
Today we needed to ask some information and we obtained very kindness and complied the expectative of our requests.
We think the Affinity Management Services is providing the best of the Services in the person of Claudia and Sebastian.
Congratulations! Read more >

(Translated by Google) Excellent service, a truly incredible experience. The service was personalized and detailed, addressing each of my concerns and requirements in an efficient and professional manner. I was impressed with the advisor's ability to actively listen and understand my needs, providing me with clear and effective solutions.

Additionally, the advisor's friendly and clear voice made it extremely easy to understand the concepts and solutions presented, allowing me to make informed and confident decisions. Communication was fluid and transparent at all times, which made me feel safe and satisfied with the service received.

(Original)
Excelente servicio, una experiencia verdaderamente increíble. El atención fue personalizada y detallada, abordando cada una de mis inquietudes y requerimientos de manera eficiente y profesional. Me impresionó la... Read more >

Karen was very kind and gave me good service. Read more >

Dear Claudia and Sebastian,

I want to take a moment to express my deepest gratitude for the incredible work you both do in the PortoVita Community. Your dedication, professionalism, and kindness have made a significant impact, and I truly appreciate all the support you provided me throughout the entire process. You handled everything in such a spectacular way, demonstrating not only your expertise but also your genuine commitment to helping others.

Your hard work and the way you assist people with such care and efficiency do not go unnoticed. PortoVita Community is truly fortunate to have you both, and my family and I are incredibly grateful for everything you have done.

Thank you once again for your outstanding work!

With appreciation,
Daniel Orozco & Jenisse Orozco Read more >

Karen is very helpful! I'm glad to have Karen as my point of contact. Read more >

Ask for Jesenia, she provided great customer service Read more >

Mariana helped me a lot. I was stress and confuse, but she came to the rescue. Thank you Read more >

Karen gave me a excellent service, she is amazing. Thnks Read more >

(Translated by Google) The most humane and professional company I have worked with.

(Original)
La compañía más humana y mas profesional con la que he trabajado. Read more >

Excelente service , very kind people Read more >

(Translated by Google) Sophia treated me super friendly! Thank you

(Original)
Sophia me atendió súper amable ! Gracias Read more >

Wow! What a breath of fresh air. Spoke with Mariana Osorio Medina at Affinity Management yesterday and she was the most professional, helpful, pleasant person I have dealt with at an HOA in years. Went above and beyond. Great job Mariana! Wish everyone was like you. Read more >

Karen Pardo at Affinity Management Inc. was very helpful and professional on many occasions. She has helped me make sense of my account by sending me the ledger and updating my account click pay portal to reflect the correct current information . Read more >

Excellent customer skills, very knowledgeable and helpful. Read more >

(Translated by Google) Karen is very professional and provides wonderful attention. She guided me very well in the oasis to follow for a process.

(Original)
Karen es muy professional y brinda una atencion maravillosa.Ella me oriento muy bien en los oasis a seguir para un proceso. Read more >

I was treated by Mariana and I feel super happy and very satisfied because I received excellent treatment and she met all my expectations. 100% satisfied .
👏🏼👏🏼👏🏼👏🏼Mariana Read more >

(Translated by Google) Good attention from Mariana, director
to the point and helping to solve

(Original)
Buena atencion por parte de Mariana, direc
to al punto y ayudando a resolver Read more >

(Translated by Google) Very good service from Hernán. I took advantage of the fact that he was at my house these days and he made everything easier for me with his attention and patience, I leave calmer and with my problem solved.

(Original)
Muy buen servicio de parte de Hernán. Aproveché que estaba en mi casa estos días y el me facilitó todo con su atención y paciencia, me voy más tranquila y con mi problema resuelto. Read more >

Definite room for improvement needed in the Meadowood Community and how it is being managed by Affinity.

Recommendations:

1. Provide a location on the community website to view issues reported and what status they are in for resolution

2. Hire a Maintenance person to monitor and maintain the basic necessities of the community (pool fencing screws lose or missing, playground door broken, garbage left behind in common areas, oversight of landscaping vendor, address numbers missing from clubhouse/or hanging on its last leg)

3. Provide weekly a pulse news letter reporting on what’s going on in the community (what’s being worked on, what’s on hold, etc)

4. Elicit on going feedback from the community on a quarterly basis and demonstrate how the feedback received was utilized/put to action in future decision making
Read more >

Excellent customer service..
I talk to Mariana and she immediately helped me out with the questions I had and found out the solution.
She was very knowledgeable about the situation. Read more >

Mariana was very helpful. She guided me on the process to reserve a spot at the park for our party. She replied to my emails promptly. Excellent customer service. Read more >

Thank you for the excellent service. In seconds my request was answered. Read more >

It was a pleasure dealing with Mariana. The first time I call a management company and actually get a human who knows the answers and willing to help. I was upset but her demeanor made my day better and issue resolved. Read more >

Karen attended me with respect and helped me solve some problems Read more >

(Translated by Google) Hernán was very kind in answering all my emails, since I am traveling and it is difficult for me to communicate by phone. Thank you Hernán for your good attention.

(Original)
Hernán fue muy amable respondiendo todos mis correos, ya que estoy de viaje y me resulta complicado comunicarme por vía telefónica. Gracias Hernán por tu buena atención. Read more >

Mariana helped a lot, when you are in another country it is difficult to communicate with companies in the US, but she answered all my emails and questions in a timely manner. Happy with the service Read more >