Tidewater Finance Company

Customer service is nonexistent. I returned the product I leased using their finance service and two months later.... still on my credit.... still calling me trying to collect payment (using an automated service that I then have to call back and sometimes they don't even answer) ! STAY AWAY.

These people simply suck when I pay this account off thru Home Depot never again...
If I need anything Ill do without ..
The worst company I have ever dealt with ..
I have never been late or miss a payment..
I hate the mf'ers

This company does not even deserve a one star! I have been dealing with this company and their attorney office for over five years! It has been a total nightmare. If you ever see this company to finance you for a car loan run! The customer service is rude and they are not willing to help you if you fall behind or short on your loan. They reported incorrectly on my credit report..they broke a settle agreement with me! When I decided to take them to court they never showed up causing me to miss work more than three times till judge said that was enough or the case would be dismissed! I have reported them to BBB! This company needs to be shut down.

If I could give this business less than one star I would!! This business is full of crooks! I almost had my balance paid off and called to ask if when they charge interest they charge only the amount of interest charged on the remainder or they charge interest on the entire loan over the year. The customer agent gave me a number (around $50 dollars) and told me this is the only interest I would see show up on my bill as they only would be tacking on interest of the remainder of my bill.

Well, my bill came...and there was over $400 dollars in interest (more than the remainder). I called and spoke to a woman who told me they always tack on the interest for the entirety of the bill. She said they had references for all the calls and chats I had with them, but they wouldn't release any of them to me. Then stated there was nothing else they could do to help me and that I am...

enjoyed the experience with Tidewater Finance Company

Most times I have no complaints pay my car payments on time. Customer service is friendly and most times very helpful but can be lost at times. I think they may need better training. Im giving this tree stars do to the horrible online pay that never works right if you can get logged in. I went in and changed my account info then this mounth realized my payment had not came out of auto pay. I call to see why and the system had removed it. Not my fault. Regardless I was charged a ten dollar fee to make a payment even on line. This is crappy as I alway pay on time and it was not my fault. The girl I called seemed nervous and was not helpful at all. Im disappointed about this as I have not had an issue until now.
I did call back and got another woman who spoke with management and they removed the fee.
I never have issues with customer service but I...

I financed furniture from Rooms to Go, furniture was TRASH but I was very happy with Tidewater,i paid my account off last month and just received a check for over-payment.

I have waited over a month to get my card from them to make purchases. Sorry ass company. I'm taking my stuff back and cancelling my account.

I contacted Tidewater after consistently being past due on my car loan due to being unable to afford the monthly payment. The debt worksheet shows that with a reduced payment, I am able to maintain payments going forward even after factoring in living expenses. I have spent multiple hours on the phone, exchanged multiple emails. At first I was told I didn't qualify because my worksheet was wrong (no clear answer). When I pushed forward, the supervisor said he would resubmit it after I explained my income vs debt ratio step by step. I was contacted today and told my request had been declined again and that even though the worksheet shows I could maintain the new payment, Tidewater said it wasn't sufficient to them to justify a lower payment program. Since I have taken this loan I have been past due. I took this loan after a bankruptcy because I had no car. Tidewater is deceptive in...

I have been a excellent customer of Tidewater for over 2 years now paid off one account opened another one and now I'm unemployed and having problems making my payment for this month don't want my account to go over 30 days and basically they are saying screw you there's nothing we can do for you or to help you...... this is how they treat customers who have never once been late on their payments no assistance at all ....Thank you so much Tide Water you all suck!