Recently had an issue with a merchant not refunding me the shipping and tax for a return (about $20). Their policy clearly stated they do that for defective merchandise, but because I used the words, "did not fit" rather than "defective" when getting the RMA, they kept the money.
Now, I discovered this merchant has numerous bad reviews online and a horrible rating with the BBB for this type of Shady behavior. I submitted a dispute with my local Riverwood branch and they DENIED the claim in spite of showing proof of the merchants policy and explaining what I returned.
If I can't count on my bank to have my back and protect my money on the little things, what happens if my account were to be cleaned out by credit card theives. Trust is HUGE with any financial institution. Riverwood has lost mine.
Shane S gave RiverWood Bank Baxter a
1 star Review
Read more >