PSMP Pool Repair & Replaster

My experience was with a repair of a jacuzzi light and Alex was responsive, professional and follows up well.

Consummate professionals, which is rare from me as I am a construction professional myself. Recent replaster/tile of pool with other upgrades completed in a timely manner with quality workmanship, worksite always clean and well kept.

Very satisfied with price/quality and overall experience.

Brad
Fullerton, CA

Professional staff with fair prices and excellent customer service.

This was our 2nd experience with Alex and both times we have been happy with his services. He is dependable and quite reasonable. His crew worked hard and they completed our project a week sooner than originally scheduled. The re-tiled and resurfaced our 50 year old pool and it looks great! There was also a leak that had to be addressed. He is professional and a nice person. I would and have recommended him to friends!

After calling four other company's and getting quotes that where over $300 to conduct a pressure test. I called PS&MP and spoke with Alex; he was very professional and knowledgeable. I informed Alex that I was not getting enough pressure and getting bubbles from the line. Alex gave me a quote that was less than $200. They sent Jack to conduct a pressure test. Jack was very professional and was able to solve my problem in less than an hour. I highly recommend them.

Alex provided prompt service, answered all my questions, and gave a fair price for his products and services. I am very pleased with his work and would highly recommend PSMP.

Not sure if it was an "off day" but I was disappointed with the response from the call (Alex?). I was looking into repair services and he immediately said that he's not wasting time on $1000 jobs and that he is seeking larger jobs that don't waste his time. He also said that small fixes for an old pool is useless and that I mind as well do a full renovation. I asked how he could assess the pool if he hasn't even spent the time to take a look in-person to provide a proposal.

It's challenging to place trust into a contractor if it's not a referral and his first impression left me not wanting to work with him. Can you image if he wasn't patient on a call what would happen on a project that had unexpected issues? Would he be impatient in explaining things or have the patience to even run the project? He also said that the method of him filtering through calls is...