Edit to below post:
Prime USA reached out to me and made things right. I appreciate their continued effort to make sure I’m satisfied.
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I believe my experience is just a one off, however it shouldn’t go unnoticed. I’ve had nothing but issues since the arrival of my pallet jack. When it arrived, the front wheel was through the top of the fork. I had to beat it back in place. It hasn’t driven right since then. The battery itself wouldn’t last more than a day, they sent me a new one which required me to take the whole unit apart all the way to the circuit board to replace it. After getting everything back together, now the printer won’t work. I’ve been working with Fred trying to get things resolved, however he is out of ideas. Now I’m left with a pallet Jack that won’t work. I spent over $1,000 on this unit. It’s frustrating not having a...
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Prime USA Scales Replied:
Updated: Mark thank you for taking the time to work with us and to let us resolve our issue. We will continue to improve our products to make sure we do not run into this issue again. Thank you for your support in our company....
Prime USA Scales Replied:
Updated: Mark thank you for taking the time to work with us and to let us resolve our issue. We will continue to improve our products to make sure we do not run into this issue again. Thank you for your support in our company....
Mark Hensley gave Prime USA Scales a
5 star Review