Very friendly, reliable, did a good job! Only issue was poor communication!!! Was quoted an estimate on the phone, I explained what I wanted that the focus of the cleaning was the basement. THAT WAS THE FOCUSED AREA!!! I was told it would take approximately 3 hours to do a deep clean on an Empty house. Approximately 2 1/2 hours I received a text that they were done. My husband went down to meet them and look at the work. He said that it smelled clean . And that the workers said that it was not that bad only dusty. He asked about the focused area. THEY FORGOT TO DO IT! It took the 3 of them approximately 25 minutes to clean the 2 Empty rooms. The next day when I received the invoice it was over 200 dollars over my estimate!!!! After many phone calls they did take off the Extra 2 hours that they charged!?!?
They did a good job, but lacked good communication skills.
Mrs. Clean Pittsburgh Replied:
Hi Cindy, we appreciate your review and constructive comments as the focus is on continuous improvement in being a top rated house cleaning service in the Pittsburgh area. We have made some changes to our systems to improve the communication. Thank you again for your business! All the best,...
Mrs. Clean Pittsburgh Replied:
Hi Cindy, we appreciate your review and constructive comments as the focus is on continuous improvement in being a top rated house cleaning service in the Pittsburgh area. We have made some changes to our systems to improve the communication. Thank you again for your business! All the best,...
Cindy Pawelec gave Mrs. Clean Pittsburgh a
4 star Review
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