MASTER SERVICES, INC

I recently moved to Dallas and wanted to convert my fireplace to gas logs. Thankfully my realtor referred me to MastersServices based on a very positive experience she personally had with them when they did work on her gas fireplace. I am pleased and delighted with the work Jon and MastersServices did for me. It was a pleasure working with Jon. I appreciate his professionalism and knowledge and the time he gave me to make sure I'd be happy with the logs and how everything would be put together in my firebox. He also did a thorough inspection of my firebox and chimney and explained his findings in easy-to-understand terms. I did some of the work recommended, not because of a hard-sale but because it seemed prudent to do so for structural and safety reasons. Jon also helped me find a plumber to do some work I mentioned to him I needed done. He arranged an appointment for me with Josh...

We did not have a huge job for these guys to do, but Jon Michaud was super helpful. He explained everything and took his time to make sure all our questions were answered. He even took pictures of the problem for me to see. I would definitely recommend them and use them again.

Best. Service. Ever. Since purchasing our "money pit", we've had other service providers come into our home on an almost weekly basis. My experience with Masters Services has left all of them in the dust. We had issues with our chimney becoming an indoor water feature every time it rained. Andrew took the time to explain every little minutiae of the process (and reasons why it had to be done) until I was sure I was an expert and could explain it to my husband, myself.

In all honesty, I had already told all my friends about this individual and Masters Services after JUST getting the estimate. I felt confident that what we were quoted was absolutely necessary in stopping the water from coming in our home. I did not feel like they were trying to sell me anything I didn't absolutely need to fix the problems we were having. I did not feel pressured in any way shape...

I called them because I had a squirrel problem recently that I thought I had resolved, but then started hearing scratching-like sounds above my bedroom. I called them, and Andrew came out. He walked me around the outside of the house to look for potential entry points. He also looked for possible entry points on the roof, and then went up into my attic (which is very difficult to navigate through). He saw no signs of activity, and suggested there was probably no activity, but gave me plenty of options to ensure all was well, from placing traps to putting up a camera to re-sealing any possible entry point. He was very helpful, and there was no pressure at all. I decided to monitor for any additional activity, and if I feel there is definitely an animal hanging out in my attic, I will call them back. Thanks!

Jon Michaud was very professional and extremely informative. I would recommend Master Services to anyone needing service on their chimney or fireplace.

The tech Jon was at my home right when he said he would be and was very professional and informative. I highly recommend having Masters take a look at your chimney as ours was in definite need of a cleaning after only a couple of years in a brand new home. I will be calling Masters out for my next cleaning for sure.

Jon came out to perform a fireplace inspection and install a damper clamp. He was very knowledgeable and easy to work with. We definitely recommend him to anyone needing a fireplace inspection or cleaning.

John was wonderful. We are incredibly pleased with our new fireplace glass doors. He was punctual, and left the area cleaner than when he arrived. The price was also very competitive. I would highly recommend this company, and John in particular.

Jon Michaud came out today to check my fireplace out. He was great! Let me know the potential issues, what I could do (reflector shield) and overall did a superb job. Very friendly and helpful. I appreciate it so much!

Terrific service. Jon Michaud has been out to service my gas logs and each time he has been great. I find him to be very knowledgeable, helpful and honest. He always has my best interest in mind, giving me solutions that save me money. I highly recommend Masters Services!