Hired them to replace the fireplace inserts in my fireplace. Each time we used the fireplace the inserts cracked. I followed their advice on how to temper each new inserts but they still cracked. Five times they returned and replaced them. After three months I have a new fireplace but scared to use it cause it will probably crack. The kicker is that the manager stated they would not work on it again. $ 1000.00 dollars wasted. Hey, employees were friendly but need to find another employer. Buyers beware!!!
MASTER SERVICES, INC Replied:
Going to show we do not give up, 5 times we kept coming back for a non-warrantied product. Finally we figured out Tim's wood grate was cracking the panel. I wouldn't beware of anything except service that keeps on servicing you even after the warranty is up!
MASTER SERVICES, INC Replied:
Going to show we do not give up, 5 times we kept coming back for a non-warrantied product. Finally we figured out Tim's wood grate was cracking the panel. I wouldn't beware of anything except service that keeps on servicing you even after the warranty is up!
Tim Durham gave MASTER SERVICES, INC a
1 star Review
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