MASTER SERVICES, INC

I utilized Master Services for an insurance claim regarding lightning damage to a chimney on a tall two story home. Master Services responded to the chimney inspection promptly, and thanks to Cody, I had an immediate complete report to document the damages for the insurance company. I was impressed with the complete documentation of lightning damage and the estimate for replacement. Cody even called me and sent the report from the field. I will definitely refer and use this company for all chimney claims. Thank you Master Services.

Masters Services, especially Ryan and Tim did an excellent job! I definitely recommend them!

Masters Services was able to work with my busy schedule and install a chimney cap while I was away on business. I came home to a great looking cap without having to schedule time for me to be home. Thanks Richard!

Great work, great communication. Thanks to richard. We will do future business.

Very quick and easy! Very professional and I learned something too ... always a bonus!

So far, so good. Cody hooked me up with what I feel is fair for the product/services.

Masters Services just came out to sweep my chimney, but not without a $150 inspection first. Had the inspection and an estimate of $1000+ but no chimney sweep. They could not do it without the repairs first. This was not told to me when I made the appointment or when the technician got here.

I will never use this company again, and I suggest everyone read other reviews before using them

Very unhappy customer

Yes, you are correct on your response. I was checking around, as a first time caller to check into getting my chimney swept and once I had check with a few others, decided to go with Masters because of availability. Yes, I was probably told what you stated came off the messages you have recorded. Yes, I did not catch the response about no cleaning if it did not pass inspection. Yes, based on the recorded message, I did agree to...

Nick and team did a great job water proofing my fire place chimney! Highly recommend.

Got an estimate from this company on February 6. Cody, the person who did the estimate, assured me the work would able to be done and in a timely fashion. We have a chimney that is leaking. Got the job scheduled for them to come out today 2/25. The technician came out to the home, didn't make contact with the homeowner, decided it was not able to be done due to safety and left. I feel that information should have been conveyed at the time of the estimate and I could've looked for a different company.

We hired this company last week for a chimney inspection. The inspector was great and we went ahead and hired the company for additional services.

Specifically, we hired the company to do:
- Gas Log Refurbish - Clean out all existing gas log misc,. Paint grate, new sand, new green embers, new lava, enhanced embers, and the labor
- Chimney Sweep - -Chimney Sweep when the chimney is either deemed to be up to code or has been brought up to code with necessary work done. Sweep the flue only of any fire hazardous soot. All loose soot will be removed. Note, any ashes from previous fires will not be cleaned out by Masters Services and will be left behind. Any stage 3 cresote present is not part of this type of sweep service.

We were advised that a technician would be at our house between the hours of 11 AM and 1 PM today, Saturday, January 12, 2018.