4516 Boat Club Road Fort Worth, TX 76135


 
8172380106
 
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Lake Worth Counseling is a comprehensive counseling practice that provides therapeutic services across the lifespan from childhood through the senior years. We offer individual, couples, child and family therapy, psychological services and testing for adults and children.

Nicole Jordan

6/13/24

I brought my son to see a counselor. I then was admitted to the hospital and loss my job due to complications. I missed his next appointment and was charged the no show fee of $150. I understand policies so that's not where I'm disgusted. I'm disgusted that the therapist did not care enough to call and check on my child during the 45 minutes that we should have been there. I was told they didn't have time to call if a client didn't show up but yet you have time to charge me. The office manager ignored my concern and restated the policy. Again, I didn't ask the policy to be modified but if I'm paying you regardless if I'm there or not what's so difficult about calling during the time that I paid you. I have no trust in this facility and feel as though it's a money scheme. I called to speak with the therapist and never got a call back and then sent an email in which she still didn't...

Lake Worth Counseling Replied: Hello, LWC sends electronic text and email appointment reminders as a courtesy. I apologize for the inconvenience of having to pay a no-show fee as I know its a pain but LWC has a strict cancellation and no-show policy due to a high demand for services. Thanks for your understanding of this...
Lake Worth Counseling Replied: Hello, LWC sends electronic text and email appointment reminders as a courtesy. I apologize for the inconvenience of having to pay a no-show fee as I know its a pain but LWC has a strict cancellation and no-show policy due to a high demand for services. Thanks for your understanding of this...

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4516 Boat Club Road  Fort Worth,  TX   76135

 
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Contact Us

Lake Worth Counseling is a comprehensive counseling practice that provides therapeutic services across the lifespan from childhood through the senior years. We offer individual, couples, child and family therapy, psychological services and testing for adults and children.

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