3401 N. First St Abilene, TX 79603


 
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Knight Carpet & Flooring is a full service flooring store offering carpet, tile, hardwood, vinyl plank, concrete staining, countertops, lighting, cabinets, and much more. At Knight Carpet & Flooring you've stood on our name since 1948 !!

8/10/16

I contacted Knight for an estimate to get vinyl plank installed throughout my living room, hallways, and master bedroom to replace the old carpet. One of the first questions I asked was if the floor had to be leveled and the general manager, Dan, told me floor leveling and prep was part of the basic install cost. He assured me more than once that the floors would be installed properly in accordance with what the manufacturer recommends. When they “finished” my floors I could immediately tell something was wrong. When I stepped on the floor it would flex and make a “click” sound against the concrete subfloor and was very obvious something was wrong. When I asked about it he lied and said that was normal and there was “no such thing as a level floor.” After doing some research of my own and calling the floor manufacturer, I found that the proper floor prep was not done and they did not...

Knight Carpet & Flooring Replied: We regret to have a dis-satisfied customer. However, in this day and age of social media, we feel that it is important to address the concerns presented. The customer did in fact ask about leveling and was given a written disclaimer that the floor preparation provided including minor floating of...
Knight Carpet & Flooring Replied: We regret to have a dis-satisfied customer. However, in this day and age of social media, we feel that it is important to address the concerns presented. The customer did in fact ask about leveling and was given a written disclaimer that the floor preparation provided including minor floating of...

Matthew W gave Knight Carpet & Flooring a 1 star Review


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Knight Carpet & Flooring is a full service flooring store offering carpet, tile, hardwood, vinyl plank, concrete staining, countertops, lighting, cabinets, and much more. At Knight Carpet & Flooring you've stood on our name since 1948 !!