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Yelena Ekshtat

3/30/17

My face carcinoma by dr. Katz

I visited dr. Katz for a skin condition on face close to my eye that looked like a deep pimple. He said that it might be precancerous and took a shave biopsy.
When I returned to find out the result, dr. Katz said it was squamous cell carcinoma in situ that needs to be removed immediately. He said it must be cut out and that he would perform a plastic surgery if needed later. I felt from him there was a sense of urgency to address this because he insisted on scheduling a surgery for me in just 2 business days.

Dr. Katz did not give me any options, any explanations or any kind of care that you would expect from a doctor who just said that you have carcinoma (on face) and that a surgery is required to remove it and that there is a good chance of having a plastic surgery after that.
The whole appointment took just a...

JUVA Skin & Laser Center Replied: Hi Yelena, I’m sorry you had a bad experience. We’re glad you were able to find the solution you sought, and welcome you to please call our office at your earliest convenience to schedule a private appointment to discuss your concerns further.
JUVA Skin & Laser Center Replied: Hi Yelena, I’m sorry you had a bad experience. We’re glad you were able to find the solution you sought, and welcome you to please call our office at your earliest convenience to schedule a private appointment to discuss your concerns further.

Yelena Ekshtat gave JUVA Skin & Laser Center a 1 star Review


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Rocco A

2/15/17

Doctors and treatments are excellent. Medical assistant staff is hit or miss. They are first impression of this office. Always being the ones to greet you and escort you back to room. In 4 visits-2 of them have been absolutely horrible. Not focused on the experience of their patients. A friendly greeting, warm welcome, great communication, and putting the patient needs first doesn't seem to be a priority for some of them. Therefore they should not be in a customer/patient focused environment. Any doctor this is the case, but especially one where this much money is delivered directly for services. Their goal should be to ensure customer/patient retention and appreciation for their business. Unfortunately these few medical assistants are a poor representation of the amazing front office staff and doctors. I would suggest a training with expectation setting along with follow-up...

JUVA Skin & Laser Center Replied: Hi Rocco, We apologize that you had an unpleasant experience at JUVA. We take customer feedback very seriously and utilize it in order to improve future patient experiences. We would love the opportunity to talk to you about your experience so that we can learn from it and improve our practices...
JUVA Skin & Laser Center Replied: Hi Rocco, We apologize that you had an unpleasant experience at JUVA. We take customer feedback very seriously and utilize it in order to improve future patient experiences. We would love the opportunity to talk to you about your experience so that we can learn from it and improve our practices...

Rocco A gave JUVA Skin & Laser Center a 2 star Review


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