401 E Sonterra Blvd San Antonio, TX 78258


 
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At James Warren Group, we're on a mission to serve our clients the best way we know how - through transparent communication and tailored approaches. Our goal is to help every client achieve great credit scores and accurate credit reports. We're committed to providing high-quality service, and we understand the importance of timely communication. For faster responses, feel free to email us at Team@JamesWarrenGroupInc.com with any questions.

6/07/23

I’ve received HORRIBLE customer service from Oscar. In several conversations asking for copies on return correspondence from the credit bureaus I’m sent form letter responses or told to pay down my credit cards to raise my score. I’ve seen zero results since January with any increase in my FICO scores resulting from paying down my credit cards not their services. Oscar and Amanda do not like being questioned. Amanda blocked me on TikTok because I asked questions and called her out on not returning my phone messages and emails. When you call customer service you ALWAYS get a voicemail that is NEVER returned. I could’ve had my addresses and names fixed on my credit reports myself for free. I’ve had zero credit counseling that is part of my paid package except being told to pay off my credit cards. (DUH). I have asked for my money back and was told no. I’ve asked to see the...

JWG Credit Replied: Thank you for bringing these concerns to our attention. We apologize for the issues you've encountered with our customer service, particularly with Oscar and Amanda. Please be informed that Amanda is no longer associated with our company, and we appreciate your understanding regarding any...
JWG Credit Replied: Thank you for bringing these concerns to our attention. We apologize for the issues you've encountered with our customer service, particularly with Oscar and Amanda. Please be informed that Amanda is no longer associated with our company, and we appreciate your understanding regarding any...

Tina Reynolds-Curcio gave JWG Credit a 1 star Review


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At James Warren Group, we're on a mission to serve our clients the best way we know how - through transparent communication and tailored approaches. Our goal is to help every client achieve great credit scores and accurate credit reports. We're committed to providing high-quality service, and we understand the importance of timely communication. For faster responses, feel free to email us at Team@JamesWarrenGroupInc.com with any questions.