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Ophthalmology Practice Specializing in Glaucoma and Cataract Surgery

Ed S

12/02/21

On November 19th Dr. Marcellin of Hudson Ophthalmology and her office staff scheduled an appointment for me to have a stye removed from my eye. When I made the appointment I was asked if the stye was effecting my vision. I said it was. Because it was the week before Thanksgiving, I understood i couldn't get the appointment until Dec. 2nd.
Three hours before the appointment they called and said the doctor had an emergency and they had to cancel my appointment for today. Ok again I understand that, everyone has emergencies. My problem was the office wanted me to wait another 8 days until they had an open appointment for me to have my stye removed. I asked 5 times why should I have to wait until you have an open appointment, please fit me it, but my requests were ignored, to fit me in on the 3rd or early the following week. The attitude of the staff was take it or leave it.
...

Hudson Ophthalmology Replied: Mr Stusano, we are so sorry that we were unable to set up a first time visit with our practice. Both Carolina, our receptionist, and Our office administrator, Erika, attempted to address these concerns. Our practice policy is that we do our best to accommodate new patient appointments. However...
Hudson Ophthalmology Replied: Mr Stusano, we are so sorry that we were unable to set up a first time visit with our practice. Both Carolina, our receptionist, and Our office administrator, Erika, attempted to address these concerns. Our practice policy is that we do our best to accommodate new patient appointments. However...

Ed S gave Hudson Ophthalmology a 1 star Review


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Ophthalmology Practice Specializing in Glaucoma and Cataract Surgery