My Experience at Heritage Toyota Owings Mill with Patty was wonderful, she helped us to find the prefect car that we love. We purchased Rav4 Hybrid. Patty answered all the questions we had. She is the kindest lovely person I have ever seen, My son 2 years old also had a good time there while we waited for our new car to be ready. She provided us a bucket to all kind of snacks which make my son more happy. If you are looking to purchase your new car, please ask for Patty. She is the best