Used to love this place until our last two visits. Tried to cancel our scheduled boarding an hour before leaving on vacation (because they failed to tell us our dog wasn’t allowed because last visit he somehow got out of THEIR kennel and fought with another dog that was left out of his kennel as well). Then told us we could bring him in if we paid double the normal price + $25 in hidden fees due to “policy changes.” Having an hour notice didn’t leave us any choice, we won’t be using them again.
Heritage Animal Hospital Replied:
Hi Taylor and Dax, thank you for your comment. We greatly appreciate any and all feedback as we use it as a chance to improve. Our manager will be in touch to address your concerns and to clarify why changes were made for the safety of our staff and our other pet guests. Thank you, we wish you...
Heritage Animal Hospital Replied:
Hi Taylor and Dax, thank you for your comment. We greatly appreciate any and all feedback as we use it as a chance to improve. Our manager will be in touch to address your concerns and to clarify why changes were made for the safety of our staff and our other pet guests. Thank you, we wish you...
Dax Fackrell gave Heritage Animal Hospital a
1 star Review
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