Florida Premium Rentacar

Hidden Fees Alert!
Don’t be fooled by their low prices. The contract mentions "optional" toll fees but also states somewhere else you’re required to pay them. They charged me $15/day for tolls without explaining it was just an activation fee. After drop-off, I was charged again for actual toll usage. Dishonest and misleading—avoid this company!

(Translated by Google) Excellent treatment, everything 100% as agreed. Absolutely recommended!!
Thanks for everything!

(Original)
Excelente trato, todo 100% según lo pactado. Absolutamente recomendables!!
Gracias por todo!

(Translated by Google) We were at the airport in Miami from 9 p.m. - as stated online in advance. Unfortunately, no one from the company was in sight. At some point we called there and were put off twice until we were picked up at 9:50 p.m. In the end the whole process took a long time and we were charged a fee of Charged $25 because they actually close at 10pm. This was absolutely not our fault! No recommendation

(Original)
Wir waren ab 21 Uhr am Flughafen in Miami - wie vorab online angegeben. Leider war niemand von der Firma zu sehen. Irgendwann haben wir dort angerufen und wurden 2x vertröstet bis wir dann 21:50 Uhr abgeholt wurden. Am Ende dauerte der ganze Prozess sehr lange und uns wurde eine Gebühr i.H.v. 25$ berechnet, weil sie eigentlich 22 Uhr schließen. Das war absolut nicht unser Fehler! Keine Empfehlung

(Translated by Google) It is an unreliable challenger, they charge you an excess for the sunpass, USD 30 per day and if you do not use it they charge you the same, and that happens for not renting directly and you do it through Despegar for example. But what would be correct is that if it is not convenient for them to rent or they believe that there is some deception on the part of that company, they would not have to do it, but of course when you are there you have no other option.

(Original)
Es una retadora poco confiable, te cobran un exceso en los sunpass, usd 30 x día y que sino lo utilizas te cobran igual, y eso pasa por no alquilar directamente y lo haces por Despegar por ejemplo. Pero lo que sería correcto es que si a ellos no les conviene alquilar o creen que tiene algo engaños por parte de esa empresa no lo tendrían que hacer, pero claro cuando uno está...

(Translated by Google) The treatment you get when you don't rent directly from them and do it through a tourism company is terrible. They block your credit card for 1000 dollars which they do not return it to you at the time, we returned the car 10 days before finishing since it was due to personal problems and obviously that is all paid and they do not give you a paper either compliant delivery! So if they crash the car they will probably blame you later. But above all, highlight the very poor treatment of the staff.

(Original)
Es pésimo el trato que tiene cuando no les alquilas directamente a ellos y lo haces por intermedio de una empresa de turismo. Te hacen un bloqueo en la tarjeta de crédito por 1000 dólares los cuales no te lo devuelven en el momento, realizamos la devolución del auto 10 días antes de finalizar ya que fue por problemas personales y obviamente...

(Translated by Google) They left us on the street at night without taking us to the airport, rudely. Detestable company.

(Original)
Nos dejaron en la calle por la noche sin llevarnos al aeropuerto, de forma grosera. Detestable empresa.

(Translated by Google) Disastrous. Service so abusive and bad that we decided to lose the reservation and not take the vehicle. Very bad feeling and abusive hidden charges.

(Original)
Desastroso. Servicio tan abusivo y malo que decidimos perder la reserva y no coger el vehículo. Muy mala sensación y cargos ocultos abusivos.

(Translated by Google) Many hidden costs, they do not offer a full guarantee and the one they offer is excessively expensive. Disastrous and rude customer service.

(Original)
Muchos costes encubiertos, no ofrecen garantía total y la que ofrecen es excesivamente cara. Atención al cliente desastrosa y grosera.