(Translated by Google) Disloyal and poorly educated.
In November 2024, reserve a car for 15 days without toll service and with the insurance offered in the offer (minimum coverage required to circulate with an excess of USD 5000). The reservation said that a BLOCK of USD1000 was going to be made as a guarantee (photo attached). So far so good.
Upon arrival they told me that "the blockage" for the insurance excess would be USD 5000 and they also clarified that if the car was returned with a small scratch, they would keep the USD5000 even if the repair cost less. Furthermore, by not contracting the toll service, they had to make another block for another USD1,000 as a guarantee and deduct from there the tolls that could be passed by mistake. These supposed BLOCKS ended up being PURCHASES that I had to pay for. YES!! I HAD TO PAY USD2000 additional to the...
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