The employees that came to my house were very nice, on time, and professional. My only complaint is that I got my carpets cleaned for a main reason, dog urine. Well now my carpet smells more like dog urine than ever before. Not sure if it’s because the pad got wet and it lifted the scent, but weeks after getting it cleaned I can get halfway up the stairs (my dog had most accidents upstairs) and it REEKS of dog urine. I paid extra for a deodorizer and it didn’t seem to do anything.
Update March 5th, 2020.
After posting this review, Fiber Dry contacted me to offer a free reclean of the entire house. They just redid it today and it smells a million times better. Carpets also look even cleaner than before, staff is very friendly and I greatly appreciate them taking the time to come back out and make sure all issues were resolved. I will definitely use this...
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Fiber Dry Carpet & Upholstery Cleaning Replied:
Hi Jennifer, thank you for taking the time to write a review on your recent experience using Fiber Dry. I would like to look into this for you and see if there is something I can do to help restore your faith in Fiber Dry.
We always do a follow up call 1 week after the service to check up on...
Fiber Dry Carpet & Upholstery Cleaning Replied:
Hi Jennifer, thank you for taking the time to write a review on your recent experience using Fiber Dry. I would like to look into this for you and see if there is something I can do to help restore your faith in Fiber Dry.
We always do a follow up call 1 week after the service to check up on...
Jennifer Walker gave Fiber Dry Carpet & Upholstery Cleaning a
5 star Review