Deck Helmet

very nice services

Great job guys.

Just had my deck done a month again. One of the best company’s I’ve ever dealt with !!

Another company that when an estimate is requested a rep is knocking on the door within a few hours. Rep explains all the work they'll deliver, how satisfied you'll be to enjoy your new new deck, etc.
Granted my project had about a month's delay while waiting on a signed HOA approval. However, the DH contract was signed 12-31-21 and it is now the end of June. No viable contact to update has been made by the sales rep or work supervisor. With the exception of courteous and apologetic phone representatives, their Customer Service SUCKS! I don't use this term as I regard it as repulsive, but here it absolutely applies.
I've had to initiate every follow-up contact to the supervisor who's supposed to be the primary contact after the contract's been made. I've had to go back to the sales rep who appeasingly replies whenever. Nothing is prompt!
I'm sorry but what presents...

Lack of communication, did not get calls returned. Overall installation was great. Deck looks good.

We had our deck resurfaced with Deck Helmet last year. They were happy to take our deposit as soon as possible. After sending a couple of kids to resurface our entire deck and rebuild the staircase, it looked ok, except the stairs were not level as shown in the first pic. Recently the edges of the floorboards have become less and less even and we asked if there was anything that could be done. Jason from Deck helmet simply responded "Clean your deck." Don't waste your time or money on these guys.

Read Yelp Reviews before deciding to use Deck Helmet!!! I'm not sure what is going on but I read through the Google Reviews of this place prior to using them. Google Reviews seem to be mostly good. After our unresponsive experience with Jason Apter, I checked out Yelp and those reviews are almost all negative. I don't know why but there is a huge disparity between Google and Yelp reviews. Had I taken the time to read the Yelp reviews, I would NOT have hired them...my mistake. And to clarify, I am giving two stars only because the actual crew that did the work was very good...my problem is the sales/administrative portion of the deal. Pressure and lack of response is an issue. Jason ghosted me when I repeatedly asked for documentation and work order breakdown he promised he would provide...and never did. Not professional. I would not hire them again. Be warned.

Deck Helmet was effective and completed the work within the 30d window as promised. The new deck looks fabulous.
I did have to call them on day 21 to see if the project was ready to kick off, however.

The project was to be completed in 4 weeks. The Deck Helmet team was very efficient and responsive and completed it in a little over 2 weeks with no items left to be put on a punch list.