Deck Helmet

Steve Highly Recommends Deck Helmet to their friends & family!

Nick suggests you use Deck Helmet

I called for an estimate. The representative was talking so fast that I barely could understand her. Still, I explained, in detail, the work that my deck needed. The technician contacted me four hours before the appointment. He sent an aerial picture of my deck. First, the picture missed a big section of my deck. Second, this person didn't have an idea about what I talked over the phone to the representative. When I started to explain, for the second time (I had done it already to the representative), that some posts need work, he said they can't do it, that I had to rebuild the entire deck! I asked if he could come to see the posts first and evaluate the deck (clearly, the aerial picture did not show the posts), he said no, and cancelled the appointment.

This company does not seem to have the expertise to work with decks. Other well-known deck companies (that have come...

Very disappointed with the service. Made an appointment, and they called and asked if I could reschedule. Told them I could and we made a new schedule. They ask me to send pictures of my deck and I did. They then asked me to measure my deck between the joist. He came back to me with a crazy quote without even looking at my deck. Told me the deck was out of code, and it would cost $11K to sand and fix the deck. WoW came to that conclusion without even looking at the deck. Called another contractor and is doing a whole replacement for $6K. Not sure what the deal was, be cautious get 3 est.

I called them 3 times and they finally scheduled an appointment to come out. They cancelled last minute and sent a text. They won't even respond to my questions about their own products. Horrible customer service... I image their products are just as bad.

Very nice work

Several missed appointments. Texts kept promising virtual estimates, nothing. No drone estimate, no-show on confirmed in-person appointment. Staff tried to resolve issue, but did not do a great job of keeping the facts straight (had to keep repeating myself.) Moved on, found another company.