I called for an estimate. The representative was talking so fast that I barely could understand her. Still, I explained, in detail, the work that my deck needed. The technician contacted me four hours before the appointment. He sent an aerial picture of my deck. First, the picture missed a big section of my deck. Second, this person didn't have an idea about what I talked over the phone to the representative. When I started to explain, for the second time (I had done it already to the representative), that some posts need work, he said they can't do it, that I had to rebuild the entire deck! I asked if he could come to see the posts first and evaluate the deck (clearly, the aerial picture did not show the posts), he said no, and cancelled the appointment.
This company does not seem to have the expertise to work with decks. Other well-known deck companies (that have come...
Maria Piedad gave Deck Helmet a
1 star Review
Read more >