Guy who came through to discuss plan seems not to have communicated well with guy who eventually (weeks later) called about scheduling. That second guy discussed specifics about methods and techniques which turned out to have nothing to do with what the workman was equipped to do! Workman was businesslike and efficient, did a great job (differently from what that second guy had described and agreed). Bottom line: nice work, terrible communications. Price better than another quote, and it is worth saying that the competitor also lost the job due to poor communication as well as price.
CNY Roof Cleaners Replied:
Thank you, Bob, for your honest feedback and for giving us the opportunity to complete the work. We’re glad to hear the technician did a great job and that the final result met your expectations. That said, we take communication seriously and apologize for the disconnect during the scheduling and...
CNY Roof Cleaners Replied:
Thank you, Bob, for your honest feedback and for giving us the opportunity to complete the work. We’re glad to hear the technician did a great job and that the final result met your expectations. That said, we take communication seriously and apologize for the disconnect during the scheduling and...
Bob Lebel gave CNY Roof Cleaners a
4 star Review
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