Reserved scooter for 9am, didnt inform me i has to be present to sign. So i missed them. Driver called we rearaged for it to be droped off at 1pm. 1 pm came no scooter. I call im told it couldnt be deluvered until 2:30 comes no scooter. I gibe them till 3pm (sometimes deliveris are late) im told hes stuck in traffic and will be here any minute. Driver calls he has to stop somewhere first, then hell be here in 35 minutes. Dont know if he'll make it or not lol. Shouldnt have to waite 3hours+. The driver should never have rescheduled a time if it wasnt going to be honored!!!! Ive talk with some folks that had nothing but good things to say about big orange, but theve dropped the ball today!!!
Big Orange Mobility, Inc. Replied:
Mr. Burks we apologize for the incident. Unfortunately Disney policy is now that no 3rd party scooter companies can leave their scooter at Disney. Everyone has to do a "meet and greet" to get their scooter. Unfortunately if the guess is more than 30 minutes late for their delivery,...
Big Orange Mobility, Inc. Replied:
Mr. Burks we apologize for the incident. Unfortunately Disney policy is now that no 3rd party scooter companies can leave their scooter at Disney. Everyone has to do a "meet and greet" to get their scooter. Unfortunately if the guess is more than 30 minutes late for their delivery,...
Fred Burks gave Big Orange Mobility, Inc. a
1 star Review
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