Big Orange Mobility, Inc.

Terrible. Never. Order. Here. Ever.
We were given a scooter that wasn’t properly working. After calling and leaving 10+ messages throughout the entire day today, we still haven’t heard from this business about a replacement or anything. My dad is a disabled veteran and I myself have chronic back pain and require a scooter as well. I guess they don’t want the scooter back either since they haven’t gotten back to us since we got the scooter at 8 am this morning. It has been over 8 hrs now and haven’t heard back from them yet.

LOVED Big Orange Mobility, Inc.

Superior customer service. Irene was amazing, she delivered and provided instruction for the scooter in person. They offered the best price and the equipment was clean and the battery lasted the entire day at the parks. Will definitely use again.

I rented the 3 wheeler scooter this weekend for my Disney and SeaWorld experience. The scooter was awesome and made my outing comply and stress free. Costomer service was great. They delivered the scooter to my air BB I actually missed the call and the driver came back and delivered it with a nice understanding attitude! The same driver picked up the scooter at 8 sharp on return day. I really appreciated the nice experience and highly recommend Big Orange Mobility wish it could give 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Greg and his staff is very very nice and helpful. Thank you guys!

I had rented from TBO in August and the service was top notch very, very good. The price was better than other companies.The company really was extremely accommodating. I will be using them again... Thank you for your great service ❤️

The best customer service ever and the quality of the scooter are the best

Big Orange Mobility, Inc. got a great recommendation by

I want to share my wonderful experience at BOM! I ordered a Scooter for.Conference in Orlando. My agent was Mr. Andrew Hicks. He was such a pleasant person to talk with. After securing and finalizing my order, I hung up only to call back to order one for my friend. We both ordered 4 wheel scooters, but when checking, one was a three wheel and the other a 4 wheel. I called to ask why only to find out the 4 wheel we ordered was damaged upon return. But within 2 hours a 4 wheel was delivered to us. That was excellent customer service.
Thanks Mr. Andrew for making our experience with BOM a pleasant one. You have a repeat customer!
Mrs. Nikkie Roberson

While the staff is friendly and helpful the actual company is awful! I never leave reviews but when you’ve spent so much money to be at Disney have a scheduled meet and greet that they require then show up an hour late, on top of the fact that they talked me into insurance and the scooter looked like it fell off the back of the trailer before drop off and now we are in the middle of the park with a broke down scooter I’ve called over 30 minutes ago to see about getting a new one and have YET to receive a call to see how long it will be before they can even get here! So here we are yet again missing reservations and stressed out while in one of the happiest places ever! After all of this they didn’t so much as offer any form of credit/refund! Invest your money elsewhere even if it cost a little extra!