We called Ball Septic to empty our tank. To say it was full and needed to be pumped out would be an understatement. Right before they were scheduled to come they had some mechanical problems with their truck. They stayed in communication and kept us in the loop throughout the repairs. Once everything was repaired, they offered to come the next possible moment they could (at 7pm in the dark) because they knew we were having somewhat of a (self-induced) septic emergency. To me, that is going above and beyond. We ended up opting to do it in the morning so we could see better, but offering to come in the dark said a lot about their character. And when they came at 7 the next morning, Daniel was very helpful and knowledgeable. He was outstanding, as was Courtney in the office. Trucks break and snags happen. People call the septic company long after they should. Ball Septic managed all...
Lisa Kiefer gave Ball Septic a
5 star Review
Read more >