I had ultherapy neck treatment with Bruna three days ago. I filled out a health assessment form but there was no consultation or assessment of the area before the treatment. I informed her it was my first time but she did not explain how the procedure worked, risks, and post-treatment aftercare. She applied the numbing cream and left it on for 20 min, then applied the ultrasound gel and proceeded with the treatment without telling me what to expect. The pain was intense. At one point, we had to take a break because it felt too hot. We finished the treatment and soon after I noticed welts all over my neck along with raised track lines. 72 hours later, some welts remain and the track lines have what looks like small linear scabbing. See photo. Upon research, I realized thay these marks can appear when the transducer is not held correctly against the skin and/or the incorrect amount of...
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Renew Skin Med Spa Replied:
We sincerely apologize for your experience, as it does not reflect the level of service we strive to provide. One of our representatives will be reaching out to you shortly.
Renew Skin Med Spa Replied:
We sincerely apologize for your experience, as it does not reflect the level of service we strive to provide. One of our representatives will be reaching out to you shortly.
Mary Anna McMahon gave Renew Skin Med Spa a
1 star Review