Affinity Management Services

Excellent customer skills, very knowledgeable and helpful.

(Translated by Google) Karen is very professional and provides wonderful attention. She guided me very well in the oasis to follow for a process.

(Original)
Karen es muy professional y brinda una atencion maravillosa.Ella me oriento muy bien en los oasis a seguir para un proceso.

I was treated by Mariana and I feel super happy and very satisfied because I received excellent treatment and she met all my expectations. 100% satisfied .
👏🏼👏🏼👏🏼👏🏼Mariana

(Translated by Google) Good attention from Mariana, director
to the point and helping to solve

(Original)
Buena atencion por parte de Mariana, direc
to al punto y ayudando a resolver

(Translated by Google) Very good service from Hernán. I took advantage of the fact that he was at my house these days and he made everything easier for me with his attention and patience, I leave calmer and with my problem solved.

(Original)
Muy buen servicio de parte de Hernán. Aproveché que estaba en mi casa estos días y el me facilitó todo con su atención y paciencia, me voy más tranquila y con mi problema resuelto.

Definite room for improvement needed in the Meadowood Community and how it is being managed by Affinity.

Recommendations:

1. Provide a location on the community website to view issues reported and what status they are in for resolution

2. Hire a Maintenance person to monitor and maintain the basic necessities of the community (pool fencing screws lose or missing, playground door broken, garbage left behind in common areas, oversight of landscaping vendor, address numbers missing from clubhouse/or hanging on its last leg)

3. Provide weekly a pulse news letter reporting on what’s going on in the community (what’s being worked on, what’s on hold, etc)

4. Elicit on going feedback from the community on a quarterly basis and demonstrate how the feedback received was utilized/put to action in future decision making

Excellent customer service..
I talk to Mariana and she immediately helped me out with the questions I had and found out the solution.
She was very knowledgeable about the situation.

Mariana was very helpful. She guided me on the process to reserve a spot at the park for our party. She replied to my emails promptly. Excellent customer service.