Affinity Management Services

(Translated by Google) Good attention from Mariana, director
to the point and helping to solve

(Original)
Buena atencion por parte de Mariana, direc
to al punto y ayudando a resolver Read more >

(Translated by Google) Very good service from Hernán. I took advantage of the fact that he was at my house these days and he made everything easier for me with his attention and patience, I leave calmer and with my problem solved.

(Original)
Muy buen servicio de parte de Hernán. Aproveché que estaba en mi casa estos días y el me facilitó todo con su atención y paciencia, me voy más tranquila y con mi problema resuelto. Read more >

Definite room for improvement needed in the Meadowood Community and how it is being managed by Affinity.

Recommendations:

1. Provide a location on the community website to view issues reported and what status they are in for resolution

2. Hire a Maintenance person to monitor and maintain the basic necessities of the community (pool fencing screws lose or missing, playground door broken, garbage left behind in common areas, oversight of landscaping vendor, address numbers missing from clubhouse/or hanging on its last leg)

3. Provide weekly a pulse news letter reporting on what’s going on in the community (what’s being worked on, what’s on hold, etc)

4. Elicit on going feedback from the community on a quarterly basis and demonstrate how the feedback received was utilized/put to action in future decision making
Read more >

Excellent customer service..
I talk to Mariana and she immediately helped me out with the questions I had and found out the solution.
She was very knowledgeable about the situation. Read more >

Mariana was very helpful. She guided me on the process to reserve a spot at the park for our party. She replied to my emails promptly. Excellent customer service. Read more >

Thank you for the excellent service. In seconds my request was answered. Read more >

It was a pleasure dealing with Mariana. The first time I call a management company and actually get a human who knows the answers and willing to help. I was upset but her demeanor made my day better and issue resolved. Read more >

Karen attended me with respect and helped me solve some problems Read more >

(Translated by Google) Hernán was very kind in answering all my emails, since I am traveling and it is difficult for me to communicate by phone. Thank you Hernán for your good attention.

(Original)
Hernán fue muy amable respondiendo todos mis correos, ya que estoy de viaje y me resulta complicado comunicarme por vía telefónica. Gracias Hernán por tu buena atención. Read more >

Mariana helped a lot, when you are in another country it is difficult to communicate with companies in the US, but she answered all my emails and questions in a timely manner. Happy with the service Read more >