Spencer the salesperson was friendly, although missed mentioning that credit card payments have an extra percentage fee on top of the quote, which had us scrambling last minute. Emails from Jonathon explaining the crane delivery of supplies onto our roof were timely and had good information, and his inspection report after completion had thorough pictures. The roofing crew of around 6 people were friendly, quick (entire roof in one day), and cleaned up well afterwards.
Our biggest concern was the lack of communication from Paul, the project coordinator, when there were changes in timelines. He texted to tell us that the crew would arrive the next morning, and they did arrive but left after 10 min. I had to text him at noon to find out what was going on, and he mentioned the foreman had a 'family emergency', and that they would be back tomorrow. No one showed up the...
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Advanced Level Roofing Calgary Replied:
We sincerely apologize for the communication lapses and inconvenience you experienced during your recent roofing project. Your feedback is crucial, and we're committed to addressing these issues internally to enhance our services. We appreciate your understanding and regret any frustration...
Advanced Level Roofing Calgary Replied:
We sincerely apologize for the communication lapses and inconvenience you experienced during your recent roofing project. Your feedback is crucial, and we're committed to addressing these issues internally to enhance our services. We appreciate your understanding and regret any frustration...
Camille Jackson gave Advanced Level Roofing Calgary a
4 star Review