Pros: 1) Communication with Ace leading up to the move was easy and quick. 2) The team that unloaded our van in our new house was AWESOME. Efficient and professional. Great experience with them! 3) They scheduled us for a long cross country move with very little notice during the summer busy season.
Cons:
1) We scheduled two days for packing our 4500 sq ft home to be on the safe side as we needed to be out of our home by a certain day. One the first day, the packing team was one guy. He showed up after 10, left before 4 and took a 90 minute lunch. On the second day, the packing team was two people. They showed up late morning again and left once the loading team arrived midday - before they had finished packing the house. The loading team proceeded to load our unpacked, loose items into the van (clothes, kids toys, computer equipment) - ridiculous!! I had to ask...
Ace Relocation Systems Seattle Replied:
Maggie,
Thank you for taking the time to leave a detailed review. I am investigating your move and how we should have done better with both our operations team and our claims team. We will reach out when I have more information.
Ace Relocation Systems Seattle Replied:
Maggie,
Thank you for taking the time to leave a detailed review. I am investigating your move and how we should have done better with both our operations team and our claims team. We will reach out when I have more information.
Maggie Graye gave Ace Relocation Systems Seattle a
2 star Review
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