Ace Relocation Systems Texas

Every person we dealt with at ACE/ATLAS exceeded our expectations. Aaron Ross did the original estimate and explanations, and prepped us for the 1400 mile move of our most important possessions. Gwen Mello coordinated the pickup date and contact with the driver. She was in constant contact with us to advise the progress of the move and handled a difficult unload at a gated community on a weekend, where we had restricted access, and made it seem like an every day occurrence. When we had one moment of miscommunication, the owner of the Orlando branch contacted us personally to make sure all was right. Dan Pedrick, the driver, despite a family emergency midway through the shipment, treated our goods as if they were his own. The team that delivered to our new home so far exceeded our hopes that I wish they provided other home services. Everything was delivered directly to the room...

Ace Relocation Systems had excellent crews from San Antonio and San Marcos, TX that loaded my household in Austin. I already reviewed them.
Today I'm giving 5 stars to the Atlas driver, Pete, and the two local men, Lorenzo and Ezrah who unloaded my items in Albuquerque. Pete spent a lot of time making sure that I would receive a credit to my payment because he didn't need to use a shuttle for the load. He was able to park the big rig on the street instead. He verified with my relocation consultant, Jennifer A., that a credit would be made, which she verified quickly via text. While Pete was taking care of that, Lorenzo and Ezrah, worked very hard and steadily in cold weather carrying furniture and lots of boxes up to the 2nd floor. Pete also helped unload in addition to directing the items coming off the truck. They were very respectful in our conversations and very careful...

Both broker and mover (Terry) were outstanding. Second time I’ve used ACE/Atlas and been really pleased.

The team was great, friendly and professional. Everything arrived undamaged and in good condition.

The men were delightful. Very pleased with the packing and them in our home

I didn't love our experience because the people that packed our home in Austin, TX missed a 5 x 8 trailer worth of items, even though I was there to point out what should be loaded, in addition to the dots we placed on the items to be left behind. I shouldn't have to go behind professionals charging the kind of rate your company collects to make sure they have done what we have requested. That would amount to me supervising the job.

They also packed one of our living house plants in a box for a one week journey.

All in all, sloppy work without much attention to detail.

Phil the driver and the crew that unloaded our possessions in Vermont were solid gold.

Delivred for them as truck driver
They are quick

The crew was one of the best weve ever worked with. This is our 21st move so we know what were speaking about. Josh was the leader of the crew and he was truly great. We recommend him, this crew, and this entire company, for any move you may be making.

The team that conducted my local move were fantastic! They were prompt, communicative, quick, and completed the job without any issues. I was very impressed with their professionalism and would use their services again. All three members of the team were excellent. Thank you ACE!