Max Openshaw

5/13/25

We recently switched our Cincinnati policy over to Quality 1st and have had Fernando Madrid as our agent for the past 9 months or so. In that time, we've had a couple address changes, moved into a new home (he helped us identify best options for our homes policy) and changed vehicles and Fernando has always been incredibly responsive and helpful.

I highly recommend working with these guys if you are looking for a local agent, especially if you want best pricing across a variety of insurers.

Max Openshaw gave Quality 1st Insurance a 5 star Review

Haylee Hansen

4/17/25

I can’t say enough good things about Quality 1st Insurance! From the moment I reached out, their team was attentive, knowledgeable, and incredibly helpful. They took the time to understand my needs and walked me through every step of the process, making sure I had the right coverage at a price that made sense.

What really sets them apart is their customer service—responsive, friendly, and always willing to go the extra mile. Whether I had a quick question or needed help filing a claim, I always felt like a priority. It's rare these days to find a company that genuinely cares about its clients the way Quality 1st does.

I feel confident and secure knowing they’ve got me covered. If you're looking for reliable, trustworthy insurance with a personal touch, look no further. Quality 1st Insurance truly lives up to its name!

Quality 1st Insurance Replied: Thanks Haylee, we appreciate the review. With seasoned staff and 80+years of experience the staff a Q1 works hard to make sure our customers are taken care of. We appreciate your business.

Haylee Hansen gave Quality 1st Insurance a 5 star Review

Dirk Diggler

4/17/25

Dirk Diggler gave Quality 1st Insurance a 1 star Rating

alex

4/15/25

They convinced us to switch, then said they would cancel our previous insurance policy.

Fast forward a year, and we get a renewal for the old insurance policy.

I contact them. They say that was their fault, as they swapped systems at that time, and my cancellation request must not have been processed, but surely the insurance company will refund the money.

Fast forward a month, and I still don’t have a refund.

So I call, and they tell me it’s not their fault, and that I’m not entitled to a refund because they think I should be helping them do their job.

Go with another company. Any other company is better. Paige, Dessa, and other guy don’t care if they cause you a problem that costs you $1000. Go with a company that will care.

Additionally, when Dessa forwarded me to someone else, he told me I should have...