Spencer and Chris turned up on time (actually a little early) and we’re extremely professional. They answered all of our questions and did a fantastic job washing the house and gutters. They were very patient with us as we walked around the house at the end a few times and were more than happy to hit one section again to get a bit more mildew off a down spout.
I docked one star because of the office staff. They sent me a text confirmation with the date and time of my appt immediately after I paid my deposit however they waited until the evening before to tell us they moved our appointment time 6 hours later.
Because we wanted to be home during the cleaning we had to insist they honor the original appt time. It seems like they either double booked us or move our appt time with out confirming it with us.
Either way I found the person responsible a...
WiseGuys Pro-Wash Replied:
Hello Veronica, we are thrilled to hear that you really thought highly of Spencer and Chris! We also think they are great! I am sorry to hear that our office staff did not exceed your expectations. We will use your feedback as a teaching moment to do better next time. We thank you for your feedback!
WiseGuys Pro-Wash Replied:
Hello Veronica, we are thrilled to hear that you really thought highly of Spencer and Chris! We also think they are great! I am sorry to hear that our office staff did not exceed your expectations. We will use your feedback as a teaching moment to do better next time. We thank you for your feedback!
Veronica Morrison gave WiseGuys Pro-Wash a
4 star Review
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