Took our RV to Travers Autoplex & RV for extensive repairs. Cannot say enough good things about their service. Jeff Johnson (RV Service Advisor) took the lead as our account manager, making sure all work was completed and that every detail met our expectations. Brandi Friedmann (RV Automotive Parts Consultant) handled our billing questions and communication with the service technicians. Francisco Cubas (RV Service Technician) quickly assessed and repaired all trouble spots—coming up with creative ways to make cosmetic repairs blend in with the vehicle. Even those persons we did not spend a lot of time with (e.g., Anthony, Donna, and Graeme) made sure our questions and concerns were communicated to the right person. In addition to performing their services efficiently and competently, the folks at Travers are personal, thoughtful, and sensitive. Everyone gives as much attention and concern to the RV owners as to the RV—insisting on the owner’s personal comfort and convenience. Travers RV is a role model for awesome customer service and superior RV repair! Their goal is clearly that of minimizing stress for the RV owner and getting that RVer back out on the RV adventure!
