Joanna was a pleasure to speak with. I had some miscommunication issues, with a couple of e-mails that I had received. Joanna took the time to explain the process, in a very professional and articulate manner. Top Flight should be proud to have her as a part of the team. Joanna should be promoted, or at a minimum, receive a raise. I'm really impressed with the service she provided. Keep up the good work..... FIve Stars all day.
-- Arthur S